EFFECTIVE MAY 1 ,2020
LegalDesk, Inc. (the “Company”, “We”, “Us”, or “LegalDesk”) is committed to protecting your Personal Information (as defined below), which we collect and hold. We operate the website www.legaldesk.app (the “Sites”) and the LegalDesk platform (collectively, the “Service”).
What information do we collect?
LegalDesk may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). No Personally Identifiable Information is collected in this process. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively “Traffic Data”).
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information (as defined below). We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymized basis.
3rd Party Tracking
LegalDesk requires each customer to provide us with personal information (“Personally Identifiable Information”) to access and use LegalDesk products and services. Personally Identifiable Information is captured only when a visitor accesses the Services, or speaks on the phone with a LegalDesk employee and willingly discloses that information. This disclosure may occur when a visitor registers and creates a login for the Services, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by LegalDesk.
Personally Identifiable Information includes: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code and sex); and (iv) other “Legal Data” (such as your company information, transaction information, and other sensitive information included in legal agreements). LegalDesk uses this information for the sole purpose of administering its services for our customers, and does not use such information for any other reason, except in cases where we are compelled to do so pursuant to applicable law or by a court order.
Testimonials and Reviews
We may display personal testimonials of satisfied customers. We will ask for your specific consent as part of the survey. If you wish to update or delete your testimonial, you can contact us at support@LegalDesk.app. We may also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us at support@LegalDesk.app.
In the regular course of our business, LegalDesk may monitor and record phone conversations or email communications between you and LegalDesk employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from LegalDesk, you may unsubscribe from our mailing list on any of the emails we send.
How do we use the information we collect and do we share the information we receive?
We use information we collect from the Services to communicate with you regarding use of our Services, information related to your account, process your orders, facilitate your transactions with our third-party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting support@LegalDesk.app. However, you can opt-out of promotional communications by following the unsubscribe instructions in any communication or by emailing us at support@LegalDesk.app.
You may choose not to provide LegalDesk with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Site and browse its pages. However, LegalDesk cannot process orders or enable logins to the LegalDesk Platform without Personally Identifiable Information.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Data Retention Policy
We will retain data you have provided to us for as long as you use the Service and for a reasonable time thereafter. If you’d like us to delete any of your Personal Information that you have provided via the Service, please contact us at support@LegalDesk.app and we will respond in a reasonable time. Please note that some or all of the Personal Information you have provided to us may be required in order for you to use the Service.
If you wish have your account and all associated data deleted from our systems, please email us at support@LegalDesk.app.